Refund Policy

Refund Policy

We want you to be happy with your purchase from cyprinus.uk. If you are not satisfied with your product, you can return it within 14 days of receiving it for a full refund or exchange, as long as it is in its original condition and packaging.

To start a return, please contact us at sales@cyprinus.uk with your order number and reason for return. We will send you a return label and instructions on how to send your item back to us.

Please note that you are responsible for the cost of return shipping, unless the item is faulty or not as described. We recommend that you use a tracked service to ensure that your return reaches us safely.

Once we receive your return, we will inspect it and process your refund or exchange within 14 days. We will notify you by email when your refund or exchange is completed.

If you have any questions or concerns about our refund policy, please feel free to contact us at info@cyprinus.uk. We are always happy to help. Thank you for choosing cyprinus.uk.